NERC: Many Nigerians Unaware of Their Rights as Electricity Customers

The NERC reiterated its commitment to sensitizing Nigerians and ensuring service providers fulfil their obligations to customers.

Abuja, Nigeria – The Nigerian Electricity Regulatory Commission (NERC) has called on Nigerians to become more familiar with their rights as electricity consumers and to demand proper services from their providers.

This was highlighted by NERC’s Commissioner for Customer Affairs, Aisha Mahmoud, during a 3-day Customer Complaints Resolution Town Hall Meeting in Osogbo, Osun State, on Thursday.

Mahmoud explained that the meeting was organized to address consumer complaints and to gather feedback directly from electricity users. She emphasized that many Nigerians are unaware of their rights as customers, even though these rights are listed on the Commission’s website.

“We are here to listen to customers, hear their complaints, and resolve them on the spot,” Mahmoud said. “Instead of sitting in Abuja and waiting for complaints, we thought it best to meet customers directly and resolve issues on the ground.”

She added that the town hall meetings, which have taken place in six other locations this year, are also meant to educate customers about their rights and obligations in the electricity sector. Mahmoud stressed that customers are not only paying for electricity but also for the services attached to it, and should insist on receiving these services.

“We keep telling customers that when they pay for electricity, they are paying for both the electricity and the services. Nigerians need to be aware of this and demand the services they deserve,” she added.

The NERC reiterated its commitment to sensitizing Nigerians and ensuring service providers fulfil their obligations to customers.